Private Chef

Cancellation Policy

1. Booking and Confirmation 1.1 Initial Inquiry and Quote All booking requests must be submitted via email prior to completing your selected food menu order for your entire group on the website. We will provide a custom quote based on the menu selection, guest count, location, and service duration. This quote will include the cost of labor, groceries, and travel. 1.2 Deposit Requirement To confirm and secure your date, a non-refundable deposit of 50% of the total estimated service fee is required within 48 hours of quote acceptance. No date is considered confirmed until the deposit payment has been successfully processed and acknowledged. 1.3 Final Confirmation The final guest count and menu choices must be confirmed no later than 7 days prior to the service date. Once the final count is provided, this number will be used for final billing when fully placing your online order, and the price will only increase if the guest count increases after this deadline. 2. Payment Terms 2.1 Remaining Balance The outstanding balance (total fee minus the deposit) is due on the day of the event before the start of service. Payment methods accepted are cash or cash app only. 2.2 Gratuity (Optional) * Gratuity is **not included** in the service fee and is left to the client's discretion. * A 20% service charge/gratuity will be automatically added to the final invoice. 2.3 Incidentals and Overtime If the service extends beyond the agreed-upon time due to client delays or requests, an overtime charge of $75 per hour (billed in 30-minute increments) will apply. Any additional ingredients or services requested on-site will be added to the final invoice. 3. Cancellation and Rescheduling Policy 3.1 Cancellation by Client **Notice given more than 3 days prior to the event:** The deposit is retained, but no further payment is required. **Notice given between 2 and 3 days] prior to the event:** The deposit is retained, and 50% of the remaining balance will be required to cover labor and initial material costs. Notice given less than 2 days] prior to the event: **The full contracted amount** is due. This is necessary to cover costs already incurred (groceries, supplies) and the lost business opportunity. 3.2 Cancellation by Chef * In the unlikely event the Chef must cancel due to illness, emergency, or force majeure, the client will be notified immediately. * The client will receive a **full refund** of all payments made (including the deposit).

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